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Points of ContactPreambleDisputesCancellationsRefunds

Points of Contact

If you need support for contracted services, please contact support@noblesquad.dev. Questions or concerns about invoices or payments can be directed to accounting@noblesquad.dev.

Preamble

For the purposes of these policies, Baker & Mork Services, LLC is doing business as Noble Squad.

Disputes

Introduction

Noble Squad is committed to maintaining a positive, collaborative environment where open communication and respectful interactions are encouraged. Despite the best intentions, disputes may arise from time to time in the course of business or between parties. This Dispute Resolution Policy provides a structured approach to address and resolve disputes effectively, ensuring fair treatment for all involved.

This policy applies to all employees, contractors, and stakeholders who engage with Noble Squad and outlines the processes available to resolve conflicts, whether they arise from internal workplace issues, contractual disagreements, or customer-related matters. The goal is to resolve disputes quickly, equitably, and with minimal disruption to the ongoing activities of the organization.

Purpose​

The purpose of this policy is to:

  • Promote a fair, transparent, and impartial approach to resolving disputes.
  • Provide clear guidelines on the steps to follow when a dispute arises.
  • Prevent the escalation of conflicts by offering appropriate methods for resolution.
  • Ensure compliance with applicable laws and industry standards regarding dispute resolution.

Scope

This policy applies to all parties engaged with Noble Squad, including:

  • Employees and employers
  • Contractors and vendors
  • Customers and clients
  • Third-party service providers

Dispute Resolution Process

The following steps outline the general process for resolving disputes at Noble Squad. The specific approach taken will depend on the nature of the dispute and the parties involved.

1. Informal Resolution
In many cases, disputes can be resolved informally without the need for formal procedures. The first step should always be an attempt to resolve the matter directly between the parties involved. Open, respectful communication is essential for identifying the root cause of the disagreement.

  • The concerned parties should make every effort to engage in a calm and constructive discussion.
  • The goal of this step is to reach a mutual understanding and agreement without escalating the matter.
  • If the dispute involves a misunderstanding, the parties should clarify their positions and work toward finding common ground.

In some cases, an informal discussion may need the involvement of a neutral third party, such as a supervisor or manager, to facilitate the conversation.
2. Mediation
If the dispute cannot be resolved informally, the next step is mediation. Mediation involves bringing in an impartial third-party mediator to assist the parties in reaching a resolution. The mediator does not have decision-making power but helps the parties understand each other’s viewpoints and explore potential solutions.

  • Mediation is voluntary and requires the agreement of all parties involved.
  • The mediator may be an internal manager or an external professional trained in conflict resolution.
  • Mediation sessions are confidential, and any solutions proposed during mediation are non-binding unless both parties agree to them in writing.
  • The mediator will guide the discussion, ensuring that each party is heard and that no party dominates the conversation.

Mediation is often a highly effective way to resolve disputes while maintaining a positive working relationship between the parties.
3. Formal Resolution
If the dispute remains unresolved after informal discussions and mediation, a formal resolution process may be necessary. This step may involve a more structured approach, including arbitration or legal intervention, depending on the nature and severity of the dispute.

  • Arbitration: Arbitration involves an independent arbitrator who will review the facts of the dispute and make a binding decision. This process is more formal than mediation and may be governed by industry regulations or legal standards. Arbitration is a quicker and more cost-effective alternative to litigation.
  • Internal Investigation: If the dispute involves an alleged violation of company policies or conduct, an internal investigation may be launched. An impartial team will review the facts and make a recommendation for resolution. Both parties will be given an opportunity to present their side.
  • Litigation: As a last resort, legal action may be pursued through the courts if the dispute cannot be resolved by other means. Litigation should always be a final option after all other methods have been exhausted.

4. Conflict of Interest
To ensure fairness and transparency in the dispute resolution process, Noble Squad will take appropriate steps to manage any potential conflicts of interest. Parties involved in the resolution process will be asked to disclose any relationships or interests that could affect their impartiality.
If a conflict of interest is identified, alternative mediators, arbitrators, or investigators will be selected to avoid bias and ensure a fair process for all parties.
5. Timeliness of Resolution
Disputes should be resolved as quickly as possible to minimize any negative impact on productivity and morale. While the exact timeline will depend on the complexity of the dispute, the following timeframes should be observed:

  • Informal resolution: Should be attempted within 3 business days of the dispute being raised.
  • Mediation: Should be scheduled within 5 business days if the informal resolution fails.
  • Formal resolution (arbitration or investigation): Should be completed within 15 business days of initiating the process.

These timelines are intended as guidelines and may be adjusted based on the specifics of the dispute.
6. Confidentiality
All dispute resolution processes, including informal discussions, mediation, and formal resolution, must be conducted in confidence. Information shared during these processes is private and should not be disclosed to third parties without the express consent of all parties involved, except where required by law or company policy.
Confidentiality ensures that sensitive information is protected and prevents further escalation of the dispute outside of the resolution process.
7. Anti-Retaliation
Noble Squad strictly prohibits any form of retaliation against individuals who raise concerns or participate in dispute resolution processes. Retaliation includes, but is not limited to, harassment, discrimination, or adverse employment actions. All parties are encouraged to report any instances of retaliation, and these reports will be investigated promptly.
Employees who believe they are being retaliated against should immediately contact the HR department or use the reporting channels outlined in the company’s policies.
8. Resolution Outcomes
Upon completion of the dispute resolution process, the outcome will be communicated to all parties involved. The resolution may include one or more of the following:

  • A formal apology from one or more parties.
  • A change in procedures or policies to address the underlying issue.
  • Compensation or restitution if deemed appropriate.
  • A formal written agreement between the parties outlining the terms of the resolution.

If the dispute is resolved through mediation or arbitration, the parties will sign a settlement agreement or a binding arbitration award that confirms the resolution.
9. Review and Improvement
Noble Squad will periodically review the dispute resolution process to ensure its effectiveness and fairness. Feedback from the parties involved in the dispute resolution process will be solicited and used to make any necessary improvements to the policy and procedures.
By continuously improving our approach to conflict resolution, we strive to maintain a positive, collaborative work environment and uphold the trust and respect of all stakeholders.
10. Conclusion
Disputes are an inevitable part of any business, but when managed correctly, they can be resolved in a way that strengthens relationships and promotes mutual understanding. Noble Squad is committed to handling disputes fairly, efficiently, and with respect for all parties involved. We encourage all employees, contractors, and stakeholders to follow this policy to ensure that any disagreements are addressed promptly and professionally.

Cancellations

At Noble Squad, we understand that plans may change. To ensure a smooth process for all parties involved, we have established the following cancellation policy.


Cancellation Requirements

All cancellation requests must be submitted in writing via email or mail to support@noblesquad.dev. Cancellations must be received at least 5 days in advance of the scheduled billing date.


How to Cancel

To submit a cancellation request, please provide:

  • Your full name and contact information
  • Invoice number

Cancellation requests will be reviewed within 3 business days. Approved refunds (if applicable) will be processed within 3 business days and issued to the original payment method.


Exceptions

Certain bookings, customized services, or promotional items may have specific cancellation terms, which will be outlined at the time of purchase.

Force majeure events (e.g., natural disasters, government restrictions) may allow for exceptions on a case-by-case basis.

Refunds

Unfortunately Noble Squad does not offer refunds for services rendered.